CASE 4
Implementing a chatbot for a real estate company that automatically sends replies to customers from the company, which has the effect of lowering costs and increasing contract closing percentage.
Case overview
We entered discussions with a real estate company to find out whether interactions with customers could be automated by AI. Automating follow-up emails increases the number of customers while also leading to automated marketing.
Background / Challenges
- It takes time to exchange e-mails with prospective customers.
- There is the possibility of missing out on prospective customers by not being able to reply in a timely manner.
- There is a difference in the quality of replies sent by veteran employees and new employees, and how likely a reply is to lead to a contract closing differs between the two.
- We want a system that can automatically follow up without the involvement of sales personnel.
Results / Outlook
Using Net Smile's proprietary tool, it was possible to easily create a chatbot.
Our solution
- AI that handles e-mail from customers
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An AI chatbot handles e-mails sent by an unspecified large number of customers by automatically returning e-mails with an appropriate response.
- Created a chatbot easily with a scenario editor
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To handle anticipated questions, a chatbot scenario can be created. To handle more diverse questions, it is possible to establish actions that use database collaboration and math functions.
- Chatbot with interactive dialogue that can also be used on corporate websites
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AI Chatbot for business 
Other Chatbot besides the web page An AI chatbot displayed on a homepage can introduce, explain, market and publicize the company's products and services through dialogue, deepening the user's understanding in the process. Even outside the homepage, with an AI chatbot running on Twitter, LINE, and Facebook Messenger, it is possible to conduct dialogue, public relations, and sales activities with users.
- Conversation card management, interactive reply creation system
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conversation card management system 
reply dialogue creation system Developed a “conversation card management system” that creates the text that the AI chatbot uses in dialogues. It is possible to control what kind of conversation is composed. Also, a “reply dialogue creation system” makes it easy to create replies for the AI chatbot to use in its dialogue.